a negotiator! Really, I should do this professionally- after all, I did settle today with the gas company regarding a bill they sent. Here is how it went down:
In December, the gas company sent me a letter stating that they thought my gas meter was broken and it hadn't been registering for several months. Funny, I had been paying a bill....but it was only a few dollars, but I don't use gas in the summer except for my hot water tank, and usually my bill is only for about 10 bucks. Anyway, in mid December, they came out and replaced the meter entirely. Last month, I got a new bill from them for nearly 700 dollars- yes, really, 700! Do you think I freaked out?! Uh, yeah! So, I called right away, and the idiot customer service rep, Greg gave me some lame explanation and said he could take off a whopping 15%! Wow, so generous! Do you think that satisfied me?! Uh, no! So, I asked to speak to someone else, and after numerous calls over the next several days, finally got to someone who said I would have to wait until the next billing cycle. In the meantime, I got a letter from them stating that my meter had been broken since November 09. Yes, November 09- isn't it January 09?! Okay, but it gets even better- it said they figure that in the time it has not been working properly, I used $2877.00 worth of gas! I am laughing now... because , since I keep meticulous records, I know that the MOST we spent in one year on gas was just barely $600- the first year we lived here- but since then around $400- since we keep our house relatively cool. SO, I had ammunition....
But first, I filed a complaint with the Public Utilities Commission- I know what you are thinking...she has a lot of time on her hands to complain! It is so time consuming, I tell ya, but because I fight for principle, sometimes that's what it takes! More about my principle fighting in a later post....
So, today the gas company calls after receiving my complaint to PUCO, and reviews my case. Funny, she says that the total she finds is over the original amount! Seriously! But her discount to me would be 25%! Really, wow, you are so giving! I had my ammunition ready- all the bill amounts that I paid for the last 4 years we lived here. After fighting and negotiating for nearly a half hour- explaining that I am not the "average" consumer for gas, and that we keep our house cool and supplement with space heaters- and that I absolutely refuse to pay for more than what I really used, and that they had no way to prove that I used more gas than what they actually billed me for while the meter was broken...the total I compromised on to pay is what I paid January 07-January 08- less the amount I paid last year- so around $250.00. MUCH better, eh?! They even put me on a payment plan, to pay it at $21 every month for a year- on top of my current charges, of course. I am happy. I would be happier if I didn't have to pay anything, but I am trying to be honest and fair, so this will satisfy both sides.
So, I think I should've been a professional negotiator- perhaps I could make some money at it...oh wait, I just did!
Now, if I could just settle with the plumbers, I could avoid mediation and court! Wish me luck with that- I will really need it!!